Inclement Weather Policy: It is our intention to be available to our patients every business day. In the event that inclement weather causes a hazard to our patients or staff, it may be necessary to close early, open later, or close entirely. If you are unsure, please call our office to verify your appointment. If the clinic is closed, our staff will attempt to contact each patient by phone.
Cancellation Policy: Patients may be charged a fee of $30 if 24-hour notice is not given for cancelations of appointments.
Take this Important Step!
It is recommended that you contact your insurance company before your first visit and find out what your plan's physical therapy benefits are.
The patient is responsible for amounts not paid by the patient's insurance, such as deductibles, co-pays and co-insurances.
Please Arrive with Pertinent Medical Information or History.
When you arrive at the office (we recommend you come 15 minutes early), you will be asked to fill out an information sheet (available to download) and to give your medical card(s) and driver's license to the receptionist. She will make a copy of both for your file. You will also be asked to read and sign a HIPPA regulation form (also available beforehand). This form is to notify you of the government's laws for keeping your medical information safe and private.
Your assigned therapist (or a physical therapy aide) will come out to the waiting room and escort you back into the treatment area. There is a private changing area if you need to use it.
The therapist will then conduct a thorough and detailed interview of your injury or ailment. After that, the therapist will usually perform appropriate muscle or joint testing. The appointment might also include pain relief modalities such as moist heat (at the beginning or end) and/or electrical stimulation.
The initial appointment usually last from 60-90 minutes, with follow-up appointments usually lasting one hour.
Please refrain from using your cell phone either in the waiting room or in any of the treatment areas. If you need to make or receive a call, please go out into the hall or wait until after your treatment has finished. Thank you!